On Being Angry With CCP and/or GMs
I’ve read a lot of rants in my life. Everything from cats eating neighbours’ birds, gimped drone bay on Rokh, dogs leaving their calling cards on the lawn, cans flipped, presidents sleeping with interns, GCC timers, GUI problems [or complete and utter failure at Human Interface Design 101] and letting people talk to Mr. G. Brown. But all in all, I’ve always assumed the majority of them are emotional responses to complex issue that don’t particularly affect me directly. So I smile, nod my head and move on.
Until Now.
[caption id="attachment_806" align="alignright" width="150" caption="Banned Wagon"]
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I’m on the bandwagon. No, wait, I’m on the Banned Wagon. Persona non grata in EVE. I go to log in and I’m greeted with – “Login Data Incorrect” and no explanation. Huh, fair enough, I must have mistyped my passw… nope. 0/2 on login attempts. Quickly check SpaceBook, er, EVE Gate. It’s more informative, “This account has been banned.” To quote a corp-mate, “Bweh?” What is going on here. I quickly double check my email in case I missed something. Nothing I can find. I check the spam folder, nothing there. Check the servers spam que – AHA! A very generic message from a supposed Mr. GM Something or other indicating that my account had been hacked and as a security measure the account had been banned. Ok, fair enough, I’m all for them trying to run a tight ship and protect us from the evil account hackers and keyloggers.
As indicated in the email, I replied and asked for the account to be reset so that I could reset the password and survey the damage. As a corporate director, I was a bit fearful of the damage that could be wreaked on both our corporation’s wallet, our assets and those of our alliance mates. I quickly checked with them as well as the CEO. Interestingly enough, my character had not logged in since my own last activity. Additionally, the millions of isk in the corporate wallet were untouched. This is one very incompetent hacker…
24 hours pass… no reply to petition, no reply to email, no status indication at all. Additional petitions are made from other accounts to try and get some semblance of a response, acknowledgement, update. My last skill training ran out 20 hours ago [which was why I was trying to log in to begin with]. 36 hours. 48 hours, a reply to one of the players petitions, “Your account has been reset as per the email sent in response to your original petition on ….” First things first, reset the password and get to training again while surveying the damage to my personal wallet. Ok, skill set, wallets – Full. In point of fact, there was more isk in my wallet than when I logged off 2 days ago [several large contracts had cleared as well as personal donation from a very dear friend upon the loss of a close personal ship. What? Where's my 0 isk balance? Why are there still assets in my name? Why didn't the evil hackers strip my assets, post offensive pictures on the eve-o forum, offline all our towers and kick everyone out of the corp?
Hmm. Sure their must have been a reason they Fort Knox'd my account? The sheer paucity information released leads to my rampant speculation wherein I have then two broad scenarios that I can imagine [help me if I'm missing something]:
- My account was hacked in such a fashion as to easily alert prescient CCP/GMs to it’s compromised status and they reacted so quickly that no damage had been done while incompetent third world sweatshop hackers failed to capitalise on their access and steal the millions, nay, billions in ill-gotten gains from myself and corporation.
- CCP/GMs are clicking buttons at random over there in New Hawaii and wouldn’t know a hacked account from a large cloud of volcanic dust if it blew up in their back yard.
OR
If scenario one is correct, I encourage everyone to take a moment and give CCP/GMs a little golf clap for their supernatural ability to ferret out RMTs, hacked accounts and macro miners/ratters with ease. I would be momentarily happy to be a part of their Unholy Rage. If you’re right, everyone is happy and the experience gets better.
If scenario two is correct [and I'm more inclined to believe this given that I can just about find macro miners in every system with ice and macro ratters everytime our wormhole exit pops up in null-sec coupled with my own recent experience], then I am just sad. OK, angry and sad. I lost 48 hours of training time for someone else’s mistake? I missed out on 200-500m in revenue and cost my corp-mates the opportunities to do so as well, due to contributing to group activities? If you are wrong, admit you made a mistake and set things right.